YaayCare – Terms of Use

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction

Welcome to YaayCare, an AI-powered digital health platform developed and operated by [Company Name] (“we,” “our,” or “us”).
These Terms & Conditions (“Terms”) govern your access to and use of YaayCare, including the mobile application, web platform, SMS/USSD/voice services, and related features (collectively, “the Platform”).

By using YaayCare, you agree to these Terms. If you do not agree, please do not use the Platform.

2. Definitions

• “User”: Any individual or organization that accesses or uses YaayCare (e.g., expectant mothers, parents, community health workers (CHWs), clinics, NGOs, or ministries).
• “Content”: Health information, alerts, educational materials, or messages provided via the Platform.
• “Personal Data”: Information that identifies or can identify a User, such as name, phone number, health status, or location.
• “AI Services”: The artificial intelligence features of YaayCare that generate health risk assessments, alerts, and recommendations.

3. Purpose of the Platform

YaayCare is designed to:

• Provide early warning alerts for maternal and child health risks;
• Support CHWs, nurses, clinics, and NGOs with decision-support tools;
• Deliver educational health information to families in local languages;
• Enable offline, SMS, USSD, and voice-based access in low-connectivity areas.

Important: YaayCare is a support tool only. It does not replace professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider for medical decisions.

4. Eligibility

• Users must be at least 16 years old. Users under 16 require parental or guardian consent.
• Healthcare professionals using the Platform must comply with their professional codes and applicable regulations.
• By using YaayCare, you confirm that you are legally permitted to do so under the laws of your country.

5. User Responsibilities

• Provide accurate, truthful, and complete information when using YaayCare.
• Use the Platform responsibly and only for lawful purposes.
• Do not attempt to disrupt, hack, or misuse the Platform.
• Do not use the Platform as your sole source for medical decisions.

6. Data Privacy & Protection

• We collect and process Personal Data in compliance with applicable laws, including Senegalese data protection laws and, where relevant, GDPR.
• Personal Data may include health data, contact details, and usage data.
• We use this data to:
  • Deliver risk alerts and healthcare support;
  • Improve AI accuracy and services;
  • Conduct anonymized research (only with user consent).
• Data is encrypted and stored securely.
• Users may request access, correction, or deletion of their Personal Data at any time by contacting us at [Email/Phone].

7. AI Services & Limitations

• AI-generated outputs (e.g., alerts, risk predictions) are probabilistic and may not always be accurate.
• The Platform is not a diagnostic device and should not be relied upon as a substitute for professional medical advice.
• Users acknowledge that AI services are informational support tools only, not guaranteed outcomes.

8. Intellectual Property

• All intellectual property rights in YaayCare, including the software, logo, design, and content, belong to [Company Name].
• Users may not copy, modify, distribute, or resell the Platform or its content without prior written consent.

9. Disclaimers

• YaayCare is provided “as is” without any warranties, express or implied.
• We do not guarantee that the Platform will be uninterrupted, error-free, or free of security vulnerabilities.
• Health outcomes are not guaranteed by YaayCare; reliance on the Platform is at the User’s own risk.

10. Limitation of Liability

• To the maximum extent permitted by law, YaayCare and its operators shall not be liable for:
  • Any indirect, incidental, or consequential damages;
  • Any medical outcomes resulting from reliance on the Platform;
  • Any loss of data or unauthorized access is beyond our reasonable control.
• Our total liability in any circumstance is limited to the amount the User has paid (if any) to access the Platform.

11. Third-Party Services & Partnerships

• YaayCare may integrate with third-party services (e.g., telecom providers, labs, NGOs).
• We are not responsible for the availability, accuracy, or conduct of third-party services.

12. Modifications to the Platform and Terms

• We may update, suspend, or discontinue parts of the Platform at any time.
• We may update these Terms to reflect changes in our services or applicable laws.
• Continued use of YaayCare after updates means you accept the revised Terms.

13. Governing Law

• These Terms are governed by the laws of Senegal.
• Any disputes will be resolved in the courts of Dakar, Senegal, unless otherwise required by law.

14. Contact Information

If you have questions, concerns, or requests, please contact us:

YaayCare Support Team
Email: contact@yaaycare.ai
Phone: [Insert Phone Number]
Address: [Insert Office Address]

YaayCare – Privacy Policy

Effective Date: [Insert Date]
Last Updated: [Insert Date]

1. Introduction

YaayCare (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Platform (mobile app, web app, SMS/USSD/voice services).

By using YaayCare, you consent to the practices described in this Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Identification Data

• Name, phone number, email, date of birth, gender, language preference.

b. Health Data

• Pregnancy-related details (e.g., gestational age, symptoms, vitals, history).
• Child health information (growth, vaccinations, health events).
• Alerts and risk assessments generated by the Platform.

c. Technical Data

• Device type, IP address, operating system, and usage patterns.
• Offline/USSD/SMS interaction logs.

d. Location Data (optional)

• Approximate location for health service referrals (only with user consent).

3. How We Use Your Information

We use collected data to:

• Provide AI-powered health risk alerts and recommendations.
• Support community health workers and clinics in delivering care.
• Improve the accuracy and safety of our AI models.
• Send reminders (appointments, immunizations, follow-ups).
• Provide educational content in local languages.
• Conduct anonymized research and reporting (with explicit consent).

4. Legal Basis for Processing

We process your data on the following bases:

• Consent: When you agree to share your data.
• Legitimate Interest: To improve our services and ensure safety.
• Legal Obligation: To comply with national health reporting requirements, if applicable.

5. How We Share Information

We do not sell personal data. We may share limited data with:

• Healthcare professionals (with user consent) for better care.
• Research partners or NGOs (only anonymized or aggregated data).
• Service providers (e.g., SMS gateway, cloud hosting) who are bound by strict confidentiality agreements.
• Authorities if legally required.

6. Data Security

• All personal and health data is encrypted in transit and at rest.
• We implement technical, physical, and organizational safeguards to prevent unauthorized access.
• Users are encouraged to protect their login credentials.

7. Data Retention

• We retain personal data only as long as necessary for the purposes described.
• Health data may be anonymized for long-term research and monitoring.
• Users may request deletion of their data at any time.

8. User Rights

Users have the right to:

• Access their data.
• Correct inaccurate information.
• Request deletion of their personal data.
• Withdraw consent at any time (does not affect past lawful processing).
• Request a copy of their data in a portable format (where feasible).

To exercise these rights, contact us at [Insert Email].

9. Children’s Privacy

YaayCare is not directed to children under 16 without parental or guardian consent. We do not knowingly collect personal data from children without consent.

10. International Data Transfers

If data is transferred outside Senegal, we ensure appropriate safeguards (e.g., GDPR-compliant measures) are in place.

11. Changes to this Privacy Policy

We may update this Policy from time to time. Significant changes will be communicated via the Platform or email.

12. Contact Us

For questions or requests regarding this Privacy Policy, contact:

YaayCare Data Protection Officer
Email: contact@yaaycare.ai
Phone: [Insert Phone Number]
Address: [Insert Office Address]